Florida Tech 5-Star Services
Giving 5-Star Guest Service to Everyone We Meet
The new 5-Star Guest Services model offers us the tools to GIVE 5-Star Service to each and every person we meet. The program teaches us how to be proactive—anticipating each encounter with a creative, and positive, solution focused to the needs of our guests and their families.
Overall Objectives and Goals
Our objective is to employ practical approaches to always give 5-star service in the Center for Student Success. The ultimate goal … a
guest knows who we are as an organization, and our values, just by meeting one Florida Tech Center for Student Success team
The specific objectives to meet this goal are:
- Identify the guest—Students are not the only guest at Florida Tech, but an extremely important one
- Recognize the difference between poor, good and excellent guest service— How is it different?
- Employ service that exceeds our guest’s expectations
- Identify and assess the behaviors that trigger a negative atmosphere
- Implement practical solutions to challenging circumstances and guest complaints that bring a quick and agreeable resolution
- Contribute to the achievements of the Florida Tech Center for Student Success team, our students and overall atmosphere