High Tech with a Human Touch
CARSTENS, Deborah S.
Associate Professor, Information Systems / Academic Chair, Online MBA Project Management Track / Director, ABTA Institute
College of Business
B.S. in Business Administration University of Central Florida 1993
MBA Florida Institute of Technology 1996
Ph.D. in Industrial Engineering University of Central Florida 2000
Recognition & Awards
-Top Five Nominee for Faculty of the Year by Lambda Chi Alpha (2013)
-Supervisor over Student workers of the Year Award (2012)
-Project Management Institute (PMI) Space Coast Florida Chapter Volunteer of the Year Award (2011)
-Joan Bixby Award (2011)
-Project Management Professional (PMP) Certificate (2002)
-CompTIA Project+ Information Technology Certificate (2002)
-National Aeronautical Space Administration (NASA) Kennedy Space Center (KSC) Graduate Fellowship (1999 – 2000)
-Logistics Specialty Award for exceptional achievement in Logistics Management Information Systems by the Society of Logistics Engineers (1999)
Dr. Deborah Carstens joined Florida Tech in fall 2003. She instructs both on campus and online courses and serves as the Academic Chair for the Project Management Track in the Online MBA Program. She just published a textbook in Project Management Tools & Techniques which became available in April 2013. She instructs undergraduate and graduate courses in MIS, new product development, human-computer interaction/usability, IT project management and system design and development. During 2011-2013, Dr. Carstens is working on a Small Business Administration funded research project as Principal Investigator and Director over the Activity Based Total Accountability (ABTA) Institute (http://abta.fit.edu/about/). During the 2008-2009 academic year, Dr. Carstens also received funds for the initial stage of the project which was funded by the Florida Department of Education (DOE) research grant where she served as the Principal Investigator and Director over the ABTA Institute. During the 2011-2012 academic year, she served as the Chair of the University Academic Information Technology Committee (ACITC) which serves as an advisory committee to the Information Technology Executive Committee (ITEC). She received her promotion to Associate Professor in Spring 2008. As of fall 2007, she also holds a joint appointment with the College of Aeronautics (Human Factors Program). Previously, she worked for NASA Kennedy Space Center (KSC) from 1992 through 2003. In her career both at Florida Tech and NASA KSC, she has brought in over a million dollars of funded research. She has had an opportunity to work on funded research grants in task analysis, human error, patient safety, usability, learning effectiveness and government accountability. Her research interests are in human error analysis research resulting in the optimization of systems, safety and processes to include government services, mobile devices, healthcare processes and e-commerce. Dr. Carstens currently consults in the area of project management and human factors. Her prior teaching experience included being an adjunct professor at Florida Tech while employed by NASA teaching system design & development and MIS classes along with conducting Project Management training to individuals seeking their Project Management Professional (PMP) certification. At the University of Central Florida, she served as a teaching assistant for a Biomechanics course while working on her Ph.D. instructing all Biomechanics Labs including guest lecturing for Ergonomics, Biomechanics and Statistics courses.
Dr. Carstens was a NASA KSC employee for over ten years working both in the field of project management and human factors research. As an engineer, her focus was to apply human factor principles to improve processes and systems affiliated with several KSC programs such as shuttle, payloads, and future spaceport operations. She was the principal investigator on several research projects that included the development of human factors task analysis software and a model to predict safety and efficiency bottlenecks in a programs’ processes.
She was also the Process and Human Factors Engineering (P&HFE) Roadmap Manager responsible for the identification of P&HFE technology needs at KSC for 2000 to year 2025. Her past NASA position had her serve as the Study Manager over several research studies focused on safety and ergonomics that were conducted on space shuttle activities for the Industrial Engineering for Safety Program. While at NASA, she received a General Industry Safety & Health Certification offered through the Occupational Safety &Health Administration (OSHA).
In her technical career at NASA KSC, she has been recognized through several performance awards to include a superior accomplishment award and from the Society of Logistics Engineers a Logistics Specialty Award for exceptional achievement in Logistics Management Information Systems. During the 1999-2000 academic year, she was awarded a NASA KSC Graduate Fellowship.
She is a member of the Human Factors & Ergonomics Society (HFES), Space Coast Chapter of HFES, Computer Systems Technical Group (CSTG) and Healthcare Technical Group (HTG) under HFES, Project Management Institute (PMI), Space Coast Chapter of PMI, Institute of Electrical and Electronics Engineers (IEEE) and Young Professionals of Brevard (YPB). She is active in the International Conference in Engineering and Management Systems (IEMS) serving as Track or Session Chairs in Business & Human Engineering since 2002. In 2011, she also served as Chair of the session "Towards a Human-Centered Web" for the Human-Computer Interaction International Conference. She serves on the Editorial Review Board for the Journal of Management and Engineering Integration. She is active in serving on many thesis and doctoral research committees. Dr. Carstens also serves as a reviewer or editorial review board member for several journals, encyclopedias, publishers and conferences. She formerly served as the faculty advisor for Delta Mu Delta (business honor organization), faculty co-advisor along with Dr. Barlow to the SAP Student User Group and advisory board member for Cocoa Beach High School's Academy of International Business, Melbourne High School's Academy of Business and Finance and Viera's High School's Academy of Business and Finance.
Dr. Carstens has been awarded, during the 2011-2013 academic year, with federal funding from the Small Business Administration to further her research in Activity Based Total Accountability (ABTA) to expand the ABTA Institute. She was awarded in 2008-2009 funding through the Florida Department of Education to establish the Activity Based Total Accountability (ABTA) Institute that developed reports identifying the cost of government services throughout the fifty states. Dr. Carstens was also awarded in April 2007 funding through the Academic Information Technology Committee to conduct a study to understand the effectiveness of podcasts as well as potential uses of podcasts in an academic setting that involved the testing of 120 participants. She also received funding in Spring 2006 to conduct usability testing studies of travel sales websites that included an international human-computer interaction testing component. In 2004 and 2005, she completed two funded healthcare research grants. She was the Principal Investigator over a task and error analysis research study to improve the efficiency of treatment and improve the safety of Marchman (substance-abuse) and Baker (mental health) Act patients which was funded by a local healthcare organization. She was also a key player on a Department of Heatlh & Human Services (Agency for Healthcare Research in Quality) grant in which she led the human factors portion of the grant through performing task and error analyses resulting in the identification of a better process flow for patients transitioning from different continuums of care.
Carstens, D.S., Richardson, G.L. & Smith, R.B. (2013). Project Management Tools & Techniques, CRC Press Taylor & Francis Group: New York.
W. Rodriguez, S. Fiore & D. Carstens (2012) uCollaborator: Framework for STEM Project Collaboration Among Geographically-Dispersed Student/Faculty Teams, Journal of STEM Education: Innovations and Research.
Carstens, D.S. & Skies, S. (2012) How Helpful is Google+, Proceedings of the International Conference: Industry, Engineering & Management Systems 2011, Cocoa Beach, FL.
Lee, M., Carstens, D. S. & Malone, L. C. (2011) Discussion forum rubrics: using rubrics to enhance and increase project management students’ participation in online discussions, Journal of Project, Program & Portfolio Management, 2(2), 35-53.
Carstens, D. & Becker, S.A. (2011) A Usability Model for Government Web Sites, Human-Computer Interaction International 2011, poster publication, July 9-14, 2011, Orlando, FL.
Carstens, D. S. & Giguere, V. (2011) Is Your Social Networking Privacy Reliant on Intuitive Interfaces? Proceedings of the Human Computer Interaction International 2011, Orlando, FL. CD-ROM [invited paper]
Becker, S. A., Carstens, D. S. & Linton, T. M. (2010) Heuristic Evaluation of State Electronic Government to Promote Usability for Citizens of All Age, Journal of Management & Engineering Integration.
Fiore, S., Rodriguez, W., DeWelde, K., Carstens, D., Kepuska, V. Z. (2010) Ubiquitous Collaboration (uC) Learning: Connecting the Physical and Virtual Worlds, Ubiquitous Learning: An International Journal, 2(2).
Carstens, D. S., Feizi, S. & Malone, L. (2009) Traveling Abroad? A Usability Assessment of Travel Sales Websites, Journal of Management & Engineering Integration, 2(1), 17-24.
Carstens, D. S., Becker, S. A. (2009) A Heuristic Study on the Usability of State Government Performance Data Web Sites, Issues in Innovation, 4(1), 15-44.
Carstens, D. S., Patterson, P., Laird, R. & Preston, P. (2009) Task analysis of healthcare delivery system, Journal of Engineering and Technology Management, 6, 15-27.
Carstens, D. S., Giguere, V. & Quist, J. S. (2009) Elements of Effective Learning: Study of Face-To-Face Versus Podcast Lectures, Journal of Management & Engineering Integration, 2 (1), 9-16.
Rodriguez, W., Fiore, S.M., and Carstens, D. (2009) uCollaborator: 3-D Simulated Platform for Collaborating Visually with Geographically-Dispersed Design Teams, Proceedings of the ASEE-EDGD Mid-Year Conference, Berkeley, CA, January 4-7.
Kepuska, V. Z., Gurbuz, S., Rodriguez, W., Fiore, S., Carstens, D., Converse, P. and Metcalf, D. (2008) uC: Ubiquitous Collaboration Platform for Multimodal Team Interaction Support, Journal of International Technology and Information management, 17 (3/4), 263-284.
Carstens, D. S. and Rockfield, S. (2008/2009). E-Collaboration in Organizations. In M. Khosrow-Pour (Ed.), Encyclopedia of Information Science and Technology. Niagara Falls, NY: IGI Publishing.
Carstens, D. S., Barlow, J. and Bean, L. (2008/2009). Knowledge Management in E-Government. In M. Khosrow-Pour (Ed.), Encyclopedia of Information Science and Technology. Niagara Falls, NY: IGI Publishing.
Bean, L., Carstens, D. and Barlow, J. (2008). E-Government Knowledge Management (KM) and Data Mining Challenges: Past, Present and Future. In H. Rahman (Ed.), Social and Political Implications of Data Mining: Knowledge Management in E-Government. Niagara Falls, NY: IGI Publishing.
Carstens, D. S. and Rockfield, S. (2008) Changing the Human Dimension in Information Security, Proceedings of the International Conference: Industry, Engineering & Management Systems 2008, Cocoa Beach, FL, 54-58.
Carstens, D. S. (2008). Human and Social Aspects of Password Authentication. In M. Gupta & R. Sharman (Eds.), Social and Human Elements of Information Security: Emerging Trends and Countermeasures. Niagara Falls, NY: IGI Publishing, 1-14.
Carstens, D. S., Riley, L. and Giguere, V. (2007, March) Usability in Podcast Websites, Proceedings of the International Conference: Industry, Engineering & Management Systems 2007, Cocoa Beach, Fl., 301-306.
Carstens, D. S. and Patterson, P. (2007, March) Planes, Hotels and Automobiles: Website Usability, Proceedings of the International Conference: Industry, Engineering & Management Systems 2007, Cocoa Beach, Fl., 294-300.
Carstens, D. S. (2006) Error analysis leading technology development, Theoretical Issues in Ergonomics Science, 7(6), 525-549.
Carstens, D. S., Malone, L., and Bell, P. (2006) Applying Chunking Theory in Organizational Human Factors Password Guidelines, Journal of Information, Information Technology, and Organizations, 1, 97-113.
Carstens, D. S. (2006) Patient safety technology gap: Minimizing errors in healthcare through technology innovation, Journal of Systemics, Cybernetics and Informatics, 3(2).
Kepuska, V., Carstens, D. S., Wallace, R. (2006, March) Leading and Trailing Silence in Wake-Up-Word Speech Recognition, Proceedings of the International Conference: Industry, Engineering & Management Systems 2006, Cocoa Beach, Fl, 259-266.
Carstens, D. S. (2006) Cultural barriers to human-computer interaction. In S. Marshall, W. Taylor, & X. Yu (Eds.), Encyclopedia of Developing Regional Communities with Information and Communication Technology. Niagara Falls, New York: Idea Group Inc., 146-151.
Carstens, D. S. & Patterson, P. (2005) Usability Study of travel websites, Journal of Usability Studies, 1(1), 47-61.
Carstens, D. S. (2005, July) Human Factors in Medicine: Task and Error Analysis, Proceedings of the Human Computer Interaction International 2005, Las Vegas, NV. CD-ROM [invited paper]
Carstens, D. S., Barlow, J., Patterson, P., Laird, R., and Preston, P. (2005, March) Human factors in medicine, Proceedings of the International Conference: Industry, Engineering & Management Systems 2005, Cocoa Beach, Fl.,236-242.
Carstens, D. S., Bell, P., Malone, L., and DeMara, R. (2004) Evaluation of the human impact of password authentication practices on information security, Informing Science: The International Journal of an Emerging Discipline, 7, 67-85.
Retnasami, K., Carstens, D. S., Barlow, J., and Lawrence, W. (2004, March) Human factors in medical informatics, Proceedings of the International Conference: Industry, Engineering & Management Systems 2004, Cocoa Beach, Fl., 208-212.
Carstens, D. S., and Relvini, K. (2004, March) Process optimization to identify potential human error in flight hardware processing, Proceedings of the 7th Annual Applied Ergonomics Conference. Orlando, FL.
Carstens, D. S., Hollingsworth, A. T., Barlow, J., Bean, L., Hott, D., and Pierce, B. (2004, July) The technology gap in patient safety, Proceedings of the 8th World Multiconference on Systemics, Cybernetics and Informatics, Orlando, Fl., 268-272. [Best Paper Award]
Carstens, D. S. (2003, March) Spaceport Safety & Optimization. Proceedings of the International Conference: Industry, Engineering & Management Systems 2003, Cocoa Beach, Fl., 208-216.
Barlow, J., Hott, D., Bean, L., & Carstens, D.S.(2003, April) Automatic detection of leading indicators of plagiarism. Proceedings of the International Conference: Industry, Engineering & Management Systems 2003, Cocoa Beach, Fl., 564-565.
Carstens, D. S. (2002, March) Balancing business & ergonomics. Proceedings of the International Conference: Industry, Engineering & Management Systems 2002, Cocoa Beach, Fl.
Carstens, D. S. and McCauley-Bell, P. (2000, February) Importance of human error on logistics information security. Proceedings of the International Society of Logistics Engineer Congress, Orlando, Fl.
Carstens, D. S., McCauley-Bell, P. R., and Malone, L.. C. (2000, July/August) Development of a model for determining the impact of password authentication practices on information security, Proceedings of the International Ergonomics Association 2000/Human Factors & Ergonomics Society 2000 Congress. San Diego, CA.
McCauley-Bell, P. R., Carstens, D. S., Wilson, T. N., Grimsley, E. T., and Malone, L. C.
(2000, June) Understanding human memory limitations and the impact of password authentication practices on information security. Proceedings of the World Automation Congress, Maui, Hawaii.
National Aeronautics & Space Administration (NASA) John F. Kennedy Space Center. (2000/2001). Development of human factor guidelines for authentication with passwords (John F. Kennedy Space Centers 2000/2001 Report of Research and Technology). Kennedy Space Center, FL: Carstens, D. S.