Exceptional Supervisor Certificate

Obtain your Exceptional Supervisor certificate by attending a minimum of five workshops over a three-month period. The initial workshop will focus on the fundamentals of being a manager or supervisor in the 21st century. Following that workshop, you will work one-on-one with the instructor on your personalized needs assessment, which will determine which four remaining workshops will benefit your career the most.

Skills you will obtain during these concentrated workshops and tailored coaching sessions can and should apply directly to your daily responsibilities in your profession.

  • Personal coaching with instructors
  • Short, concise courses
  • Practial skills
  • Skills that can be utilized on the job
  • Opportunity for networking
Workshops   Topics Covered

The 21st Century Supervisor

Needs Assessment
 

The basics of how leaders behave, developing an action plan for you and your continuing professional development, shaping plan with goals and milestones to achieve in first 90 days, new competencies of being a leader. After the workshop, meet with the instructor for one-on-one coaching and review of  your needs assessment to select which of the next workshops would be most beneficial.


Communicating with Purpose

 

Verbal behavior, feedback, presentation skills, interpersonal skills, conflict resolution, professionalism and how to conduct an interview of a potential employee


Mastering Delegation

 

Pinpointing expectations, goal setting to enable success and reinforcement (follow through)


From Correcting to Engaging

 

Correcting problem behavior, reinforcement, performance improvement plans


Managing Time
(So It Doesn't Manage You)

 

Self-management, goal setting, making meetings work for you, key principles of effective time management


Everyday Project Management

 

Defining goals, objectives, deliverables, and roles and responsibilities; reinforcement, catching people doing things right, teamwork


Bridging the Generational Divide

 

Defining behavioral characteristics of the generations who work for you and with you, reinforcement preference assessments, defining expectations versus needs/wants, evaluating differences versus business needs/wants


Developing Your People for Success and Growth

 

Coaching and mentoring, professional development planning


Embracing and Encouraging Change

 

Employee engagement, business case for change, measuring success


The Art and Science of Decision Making

 

Using data to make decisions