ICCM was contracted to provide services for three task areas. The first task was to develop a database of culture-and-region-specific subject matter experts to inform the development of cross-cultural competence products and tools. Second, we evaluated the effect of cultural values on team functioning. Finally, we developed 72 culture-specific white papers presenting cultural information focused on the following areas: social relations, family, gender, religion, social etiquette, communication etiquette, key phrases/gestures, and keys to cross cultural rapport building.
The term cross-cultural competence (3C) has been used to describe the ability to successfully work in multicultural settings. Cross-cultural competence has attracted increasing attention from business and the military. ICCM was contracted to assist the military in gaining a better understanding of cross-cultural competence and how they can train and assess service members to be more culturally competent. Our researchers developed a cross-cultural source material database, examined and critiqued existing measures of cross-cultural competence and developed a new dynamic measure of 3C.