Frequently Asked Questions

Where is the Office of Student Accounting (cashier's window) located? 

Where is the Office of Account Management located?

Are payment plans available for tuition and fees?

What is a financial aid refund and how does it work?

When do I receive my bill?

How and when can I make my payment?

What do I do if I forget my TRACKS username and/or password and can't login to Access Florida Tech or PAWS?

Who can make payments on my student account?

Who do I contact regarding a billing question?

How do I change my billing address?

What should I do if my sponsor will pay all or a portion of my tuition and fees?

Why am I being billed for Health Insurance?

Why do I have a hold on my student account?


Q. Where is the Office of Student Accounting (cashier's window) located?

A. The Office of Student Accounting and the cashier's window can be found on the 1st floor of the Florida Tech Commons Building, room #133, between Account Management and Financial Aid.

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Q. Where is the Office of Account Management located?

A. The Office of Account Management can be found on the first floor of the Florida Tech Commons Building, room #134.

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Q. Are payment plans available for tuition and fees?

A. Florida Tech offers the Panther Payment Plan for payment of a semester's tuition & fees. Enrolling in the plan prior to the start of each semester will allow you to pay your tuition & fees in as many as four (4) monthly payments in fall or spring & three (3) in summer. You can enroll in the Panther Payment Plan by logging in to Access Florida Tech, clicking on the PAWS link, and enrolling through your PAWS account. Click HERE for instruction on how to find and enroll in the Panther Payment Plan. 

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Q. What is a financial aid refund and how does it work?

A. When a student's financial aid disbursements overpay the student's tuition & fees, it creates a credit balance. For information on refunds, please click here.

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Q. When do I receive my bill?

A. Billing statements are generated on the first of every month. You should expect to receive an email notification that your billing statement has been posted on line within the first week of each month. You can access your billing statement by logging in to Access Florida Tech and click on the PAWS link. For more information on e-billing follow this link.  Others who pay to your account can be made authorized users in your PAWS account.  Follow these instructions to add an authorized user .  Authorized users receive the same email notification of billing and can review limited financial infromation on your account.

Note: If your tuition has been deferred, are waiting on financial aid disbursement, or are enrolled in a payment plan, you will continue to receive an e-billing statement until payment-in-full has been received by Florida Tech. 

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Q. How and when can I make my payment?

A. You can pay by cash, check, or credit card (Visa, MasterCard, AMEX, & Discover) at the cashier's window, open Monday - Friday from 8:30am - 4:30pm. Or, pay online at any time.  Log in to Access Florida Tech, click  on the PAWS link and check the balance in your Student Account Center. You may pay online by credit card (Visa, MasterCard, AMEX, & Discover), electronic debit of a checking/savings account, or enroll in the Panther Payment Plan.

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Q. What do I do if I forget my TRACKS username and/or password and can't login to Access Florida Tech or PAWS?

A. If you have any questions about your TRACKS username or password, contact the IT Help Desk at (321) 674-7284 or visit the Information Technology TRACKS Login Help webpage and select either the Reset Your TRACKS Account or request for assistance link.

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Q. Who can make payments on my student account?

A. Any individual that has been authorized by the student can make a payment on your student account. Parents and family members can be added as authorized payers by the student (by logging in to Access Florida Tech, clicking on the PAWS link, then adding the authorized payer through their Student Account Center). This does not include Third Party Tuition Assistance sponsored payments.

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Q. Who do I contact regarding a billing question?

A. Please contact the Office of Student Accounting at (321) 674-8199 or by email at studentacctg@fit.edu with all of your billing questions.

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Q. How do I change my billing address?

A. Submit an Address/Name Change Form  to the Registrar's Office. Or, log in to Access Florida Tech, click on the Student Academics tab, then Student Profile. Select the Personal Information tab, then select Update Addresses and Phones.

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Q. What should I do if my sponsor will pay all or a portion of my tuition and fees?

A. Please review the Third Party Billing and Tuition Assistance webpage and/or contact Kathy Mango at (321) 674-8056 or by email at kmango@fit.edu.

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Q. Why am I being billed for Health Insurance?

A. Florida Tech requires that all full-time undergraduate and graduate students have health insurance. The University's health insurance program is operated by Campus Services. Please contact them at (321) 674-8870 or visit the Student Health Insurance web page for more information.

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Q. Why do I have a hold on my student account?

A. Holds are placed on a student account for both academic and financial reasons. Financial holds generally result from money being owed to the University. Holds can be reviewed by logging in to Access Florida Tech, clicking on the Student Academics Tab, and scrolling down to click on View Holds under Student Information. When you review your holds, a brief description is usually available along with a telephone extension of the person who placed the hold. If the description is unclear, or you want more detail about the cause of the hold, phone the extension to speak with a staff member.  If you are calling long distance or off campus, Student Financial Services' extensions are preceded by area code (321) and prefix 674, then the extension number.

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