All on-campus telephone repairs for providing dial tone services are handled through the Telecom Office. It is suggested that prior to reporting a repair, please attempt to determine if the problem is related to the phone set or to the line. This can be done by exchanging the telephone set with one known to be working or by trying your telephone set on another line. If the tech determines the trouble to be the equipment, charges will be transferred to your department.
Departments:
New Installs or Relocates: Service request can be placed by completing a service order form located at http://www.fit.edu/telecom/new_install.htm Or by calling the Telecom office at ext. 8002 during normal business hours. Please know the location, extension number and details regarding the nature of the problem. Generally a repair tech will be on-site within 24 hours.
Students:
First, please contact your residence assistance. They have been trained in handling many telephone related repair issues. If the problem is not resolved, a service request can be placed by the Residence Assistance at telecom.fit.edu or by calling the Telecom Office at ext. 8002 during normal business hours. Please know the location, extension number and details regarding the nature of the problem. Generally a repair tech will be on-site within 24 hours.
Emergency Repairs:
If you experience a need for emergency repair services after normal business hours, please contact the Campus Security Office at extension 8111. |
