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Who We Are
The new 5-Star Guest Services model offers us the tools to GIVE 5-Star Service to each and every person we meet. The program teaches us how to be proactive—anticipating each encounter with a creative, and positive, solution focused to the needs of our guests and their families.
Our objective is to employ practical approaches to always give 5-star service in the Center for Student Success. The ultimate goal … a guest knows who we are as an organization, and our values, just by meeting one Florida Tech Center for Student Success team member.
The specific objectives to meet this goal are: