The 5-Star Guest Service Advisory Council supports Florida Tech’s Center for Student Success (CSS) guest services. The council serves as a resource for creating and sustaining a culture of 5-star guest service, including identifying guest service needs, providing professional development opportunities, and assisting in planning and implementation of 5-star service. As an important part of the Center for Student Success, the Advisory Council promotes guest service excellence through training and education.
Council membership includes one representative from each department in the Center for Student Success. Eventually, involvement may extend to faculty, students, alumni, parents, and members of the local community.
|Cindy Dubey||Greg Graham||Aly Keller||Whitney Prescott|
|Julia Querry||Amy Rivera||Adrienne Stewart||Marivi Walker|
The council provides assistance and recommendations for the continuous improvement of guest services within the CSS environment. Council members assist in developing activities and completing requirements for service excellence programs. Members also support the design, development, implementation and monitoring of a 5-star guest service culture.
Professionals with specific knowledge, experience and motivation in service excellence are selected to serve as members of this council to ensure programs are current and relevant to CSS’s environmental needs. Responsibilities include:
Any staff member who works in the Center for Student Success is eligible. The only requirement is a willingness to acquire knowledge, skills and experience, and consistently model the 5-Star Service program.
You can nominate yourself or be nominated by a peer. Each nominee must be endorsed by his or her supervisor. You are not required to serve and may decline the nomination.
If more nominations are received than needed, the final selection will be made by lottery.
The total council membership shall consist of one representative from each of following units:
Members serve a two-year term. Terms are staggered so that half of the council membership is replaced each year.