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I can’t get the video to play; what should I do?
We apologize for the difficulties you are experiencing with our videos. It sounds like an issue with Adobe Flash Player. Please follow the instructions below for your particular browser:
Videos on CourseWebs use an HTML5 player by default. If you are experiencing error messages, freezing, chopping, etc., please enable Flash Player in your browser. Doing so will allow the Flash Player version of the video player to load by default.
Please ensure that once you have enabled Flash, you should be seeing the Flash Player version of the video player as shown in the image above.Back to top.
How can I download course materials?
Workshop handouts are saved as a PDF files. To open handouts, click on the name of the file you want to download. The file will open in a new tab.
To save the handouts if they did open in a new tab, click on the download arrow on the top right-hand side of the screen.
You will now be prompted to save the materials on your computer.
INFORMATION FOR CANVAS
Workshop handouts are saved as a PDF files. To open handouts, click on the name of the file you want to download
To save the handouts, click on “download handout” on the top of the screen
The download will start automaticallyBack to top.
Images are not showing or surveys are freezing; what can I do?
First, open Google Chrome and navigate to the page where you are having trouble viewing the video. Once there, look at the top of the page where the URL bar is. You should see a symbol that looks similar to a padlock.
Next, click on that padlock icon. You should see a drop-down menu that looks like the next image.
Then click on Site settings. This will open up a new tab and bring you to a white page with a blue header. You want to look for Flash, under the permissions subsection, and set the permission to Allow, as shown in the image below.
Once you have done that, close out of that tab and go back to where you are trying to view your videos. Try refreshing the page and see if that works for you.
If it doesn’t, try to clear you cookies and cache. On the same screen, go to the right side of the URL bar. You will see three dots as shown in the image below.
Click on the three dots; a drop-down menu will come up and you will see History. Hover you mouse over History, and another menu will come up. Here you will click on History again. This will open another tab and bring you to your browsing history.
On the left-hand side, you will see text that says Clear browsing data as shown below. Click on this.
This will bring up another window. Please make sure the page looks exactly like the image shown below. Once it does, you can click on the blue button that reads Clear Data.
This process may take some time, so allow a few minutes. Once this process is done, please refresh your page and try to access the course again.Back to top.