Frequently Asked Technical Questions
- I can’t get the video to play; what should I do?
- How can I download course materials?
- Images are not showing or surveys are freezing; what can I do?
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I can’t get the video to play; what should I do?
We apologize for the difficulties you are experiencing with our videos. It sounds like an issue with Adobe Flash Player. Please follow the instructions below for your particular browser:
Flash Player Settings:
Videos on CourseWebs use an HTML5 player by default. If you are experiencing error messages, freezing, chopping, etc., please enable Flash Player in your browser. Doing so will allow the Flash Player version of the video player to load by default.
- Open Google Chrome.
- Go to CourseWebs and open a video.
- Click on the icon to the left of the URL (circled in red in the image below). Set Flash to Allow and refresh the page. If you do not see Flash, then click on Site settings.
- Under Site settings, locate Flash, set it to Allow and refresh the page. The video should load with the Flash Player version of the video player as shown in the images at the end of this document.
- Open Safari.
- Go to CourseWebs and open a video.
- Click Safari in the top left corner; then click Preferences.
- Click on tab named Websites.
- On the left-hand side, there should be a menu labeled as General and Plug-ins.
- Under Plug-ins, you may have Adobe Flash Player listed.* *If not, then you may not have Adobe Flash Player installed. Please go to http://get.adobe.com/flashplayer/otherversions/. Download the Mac OSX versions of NPAPI and PPAPI FP.
- Make sure there is a check mark next to Adobe Flash Player; then click on it.
- On the window to the right, it should show the link to CourseWebs under currently open websites.
- To the right of the link, there will be a selection menu; please select On.
- On the bottom right-hand side of the window, please set When visiting other websites to On.
- Refresh the video page in Safari, and the video should play properly. If not, close the browser by right-clicking the Safari icon on the dock and selecting Quit; then navigate back to the video page.
- The video player should now look like the Flash Player version at the end of this document.
- Open Microsoft Edge.
- On the top right-hand corner, click the icon.
- Click Settings near the bottom of the menu that appears.
- Click View advanced settings under the Advanced Settings header.
- Toggle Use Adobe Flash Player to On.
- Go to CourseWebs, log in, and pull up the video.
- On the top right-hand side of the address bar, you may notice the icon.
- Click the icon, which will display a fly-out message: Adobe Flash content was blocked.
- Click Always allow to allow Flash content to run on that page forever.
- If the icon does not appear while on Brainshark, then follow these steps:
- On the top left-hand side of the address bar, you will notice a or icon.
- Click that icon.
- Click Allow Adobe Flash.
- Refresh the page.
Please ensure that once you have enabled Flash, you should be seeing the Flash Player version of the video player as shown in the image above.Back to top.
How can I download course materials?
Workshop handouts are saved as a PDF files. To open handouts, click on the name of the file you want to download. The file will open in a new tab.
To save the handouts if they did open in a new tab, click on the download arrow on the top right-hand side of the screen.
You will now be prompted to save the materials on your computer.
INFORMATION FOR CANVAS
Workshop handouts are saved as a PDF files. To open handouts, click on the name of the file you want to download
To save the handouts, click on “download handout” on the top of the screen
The download will start automaticallyBack to top.
Images are not showing or surveys are freezing; what can I do?
First, open Google Chrome and navigate to the page where you are having trouble viewing the video. Once there, look at the top of the page where the URL bar is. You should see a symbol that looks similar to a padlock.
Next, click on that padlock icon. You should see a drop-down menu that looks like the next image.
Then click on Site settings. This will open up a new tab and bring you to a white page with a blue header. You want to look for Flash, under the permissions subsection, and set the permission to Allow, as shown in the image below.
Once you have done that, close out of that tab and go back to where you are trying to view your videos. Try refreshing the page and see if that works for you.
If it doesn’t, try to clear you cookies and cache. On the same screen, go to the right side of the URL bar. You will see three dots as shown in the image below.
Click on the three dots; a drop-down menu will come up and you will see History. Hover you mouse over History, and another menu will come up. Here you will click on History again. This will open another tab and bring you to your browsing history.
On the left-hand side, you will see text that says Clear browsing data as shown below. Click on this.
This will bring up another window. Please make sure the page looks exactly like the image shown below. Once it does, you can click on the blue button that reads Clear Data.
This process may take some time, so allow a few minutes. Once this process is done, please refresh your page and try to access the course again.Back to top.