National speaker and trainer, Cindy Schmitt has over 20 years of experience in the fields of training, performance management and process improvement. Her experience includes motivational speaking, performance management training, and process improvement consulting for schools, nonprofit organizations, businesses and governmental agencies across the United States.
Cindy holds a bachelor's in professional studies from Barry University, a master’s in Christian counseling from Chapel Christian University and a master's in computer information systems from Florida Tech. She has served on numerous boards and committees at local, state, and national level. Cindy Schmitt's realistic, upbeat and systematic approach has earned her recognition as a leader in her field. Two such honors include Air Force Space Command Training Director of the Year, and the Air Force Professional Performer Award given to the top five percent. Most recently, Cindy was named one of the Top Ten Business Women of the Year by the American Business Women's Association (ABWA). This prestigious award recognizes the achievement of excellence in career, education and community involvement.
Currently, Cindy is the senior director of Continuing Education, which includes the Applied Behavior Analysis professional development program, offered live and through distance learning, as well as a variety of continuing education courses, training programs and the Lifelong Scholar Society. She is currently involved in research involving instructional technology in the online learning environment. Her passion is discovering and experimenting with new learning technologies.
Alec is the educational technology supervisor in the Office of Continuing Education at Florida Institute of Technology. He is Adobe certified (ACA) and he graduated with an associate's degree and television production certification from Eastern Florida State College.
Allison was born in South Korea and raised in Washington state. She earned her B.A. in Economics from the University of Washington. She has held several positions in the Office of Continuing Education and now works as finance assistant, collecting, logging and processing financial transactions and documents in support of the department’s business process. In her free time, Allison enjoys reading comics, seeing plays and watching movies; she is especially fond of action-packed movies. While she seems quiet and reserved, Allison enjoys socializing with others, and her colleagues appreciate her pleasant and thoughtful nature.
Brian Bement is a social media coordinator with Continuing Education. Brian’s duties include creating online communications, designing advertisements and engaging visuals, as well as fostering student relationships. Brian also works with external vendors to increase brand awareness and online support. He has six years of combined experience in graphic design, illustration and marketing, in addition to four years' experience in higher education, nonprofits, e-Learning and tradeshow design. Brian holds a bachelor’s degree in marine biology from Florida Institute of Technology and is currently attaining a master’s of business administration with a specialization in marketing. Prior to his employment with Continuing Education, Brian developed illustrations for scientific publications and researched the influences of temperature on feeding performance in the invasive Indo-Pacific lionfish (Pterois volitans/miles complex).
In his free time, Brian enjoys watching films, gardening, upcycling and restoring vintage furniture.
Cheryl is a registration assistant in the Office of Continuing Education. She assists students with registration for online courses and answers email inquiries from students and prospective students. Cheryl moved to Melbourne from Pennsylvania a few years ago with her family. She has worked in customer service for many years, for the airline and hotel industries and at a call center. She enjoys exploring Melbourne and other places in Florida, exercising at the gym, yoga, gardening, watching films—especially black and white movies on the Turner Classic channel—and reading nonfiction books. Cheryl has a passion for fashion and shoes, as well as spending time with her family and friends. She believes in always doing her best every day with an open mind and heart and continue to grow where she is planted.
As learning management systems coordinator, Christina builds and maintains the ABA Online courses, as well as the RBT Essentials courses, OBM Applied! and the hybrid stage 1 courses, working assiduously to ensure courses are consistently organized with carefully edited components. A Melbourne native, Christina earned a bachelor’s degree in merchandising management and worked in corporate and local retail before coming to Florida Tech. She has been a member of the American Business Women’s Association (ABWA) for three years and was its treasurer in 2018 and ’19. When she’s not hard at work, she enjoys traveling the world and visiting local theme parks.
Jenn Klingensmith, helpdesk lead, comes from Clearwater, Florida. She attended college in Denver, earning an associate’s degree in business management. She is currently just two courses shy of earning her Bachelor of Fine Arts in Photography. Her background in customer service has well prepared her for her work in Continuing Education, as she assists online student with technical issues experienced in their courses and provides desk-side support to her colleagues. When she’s not hard at work, Jenn enjoys photography, going to the beach and for bike rides, and spending time with her family. When asked what she’d like people to know about her, Jenn replied “I’m here to help!” And she certainly is.
Joanne is a project coordinator in the Office of Continuing Education, focusing mainly on the Applied Behavior Analysis Organizational Behavior Management Certificate program and Florida Tech’s community outreach program, the Lifelong Scholar Society. Joanne earned a bachelor’s in journalism and public relations from the University of Florida and has served on numerous boards, including municipal, political, homeowner and social services. Her prior employment was mainly in the high tech industry. Collaborating with community partners, Joanne organizes an annual blood drive to increase the supply of blood products and educate others about the importance of blood donations, collecting more than 500 units in eleven years. As a regular platelet and whole blood donor, Joanne is proud to have donated more than 25 gallons.
Kathy Hennessy is the communications coordinator with Continuing Education. At Continuing Education, her duties include updating and maintaining the knowledge management system; writing, updating, and maintaining continuing education procedures; and assisting with the writing and editing of press releases, web pages and marketing materials. In her past, she has held positions as a writing tutor, copy editor, college librarian, college lecturer in writing and literature and an academic advisor. She received her BA in English from the University of New Hampshire and MA in the humanities from California State University.
In her spare time, Kathy thoroughly enjoys reading, writing, baking, looking for seashells on the beach and pretending she has a green thumb.
As financial aid coordinator, Kayla assists student who are using loans and military benefits to fund their ABA Online certificate courses. A Melbourne native, Kayla earned her B.S. in Psychology from the University of Central Florida. Prior to joining the staff of Florida Tech, she provided administrative support to members of the military making the transition to the civilian workforce. She also worked for a local nonprofit managing a Department of Labor grant for assisting the homeless veteran population in finding employment and training opportunities in Brevard County. In her free time, Kayla enjoys taking her son to the zoo and catching up with family and friends. She also enjoys yoga, binge-watching romantic comedies and volunteering in the community, but most of all being a mom to a rowdy but sweet 3-year-old boy.
Matthew is a media production specialist for Continuing Education at Florida Tech. He graduated with Associate of Arts degree and Television Production Certification from Eastern Florida State College. Prior to his role in Continuing Education, he spent three years as a journalistic cinematographer for NASA TV. Matthew is pursuing his bachelor's degree at Florida Tech in multiplatform journalism.
In his free time, Matthew coaches high school baseball; he enjoys long walks on the beach, flies his drone and creates films.
As web developer for Continuing Education, Matt Thompson is responsible for the content management of the entire Continuing Education website. In addition, he also procures and develops marketing material for the various programs within the Office of Continuing Education. Prior to his role at Continuing Education, Matt had extensive experience developing websites, including sites for two Fortune 500 companies. Matt also served as an art director for a national promotional marketing company with a wide array of clients, from professional motorsports to retail franchises. Matt holds a bachelor's in communication with an emphasis on the media arts from Wingate University in North Carolina.
In his free time, you will find Matt at work on personal art projects, listening to music, watching movies and pondering the mysteries of life while playing a round of Pac-Man.
Néstor A. Hernández Zambrana
Born in Toa Alta, Puerto Rico, Néstor earned his B.S. in Nursing from Interamerican University of Puerto Rico. As student coordinator in the Office of Continuing Education, he assists students with course drops, transfers and withdrawals, and incomplete requests. He also reviews all appeals for reinstatement for dismissed students and ensures that students who have disabilities receive their approved accommodations. Prior to joining the staff of Florida Tech, Néstor worked as a registered nurse, social media manager, Spanish translator and interpreter, teacher and associate pastor. When he’s not working, Néstor enjoys going to the movies and the beach and discovering new coffee shops, as well as reading, sports and listening to music.
Pamela Tooley is the student services team supervisor here at Florida Tech Continuing Education. Pam works with her team to provide a high level of customer service to both new and returning students. Pam has worked in customer service for many years, working for the YMCA and another large nonprofit. Pam and her husband have four children. They moved to Melbourne in June 2016, after having lived in several states of the USA and also in Costa Rica.
As project coordinator for the Office of Continuing Education, Becky is responsible for editing and launching courses, scheduling, and coordinating among various teams to ensure the success of her assigned projects. She earned her B.S. in Health and Community Wellness from University of West Georgia, where she worked as a volunteer for their Health Education department and was later hired by them as a peer educator. In that position, Becky planned, scheduled and ran classes, tabled events and participated in large collaborative events on campus. In this position, she discovered a passion for working on campus and engaging with students. Becky plans to pursue a master’s degree to help keep her skills sharp and enhance her education. When not at work, Becky enjoys exercising, painting and cooking, as well as spending time at the beach with her dog and her friends.
Silvia Barker, office coordinator, plays a crucial role in the day-to-day happenings of Florida Tech’s office of Continuing Education. In addition to keeping the office running smoothly, Silvia processes new staff paperwork, collaborates with outside vendors for all office purchases, large and small, and provides support for event planning for the department. Prior to her role at Continuing Education, Silvia worked as a human resources coordinator for Florida Tech, as well as an administrative assistant to the president of Florida Tech Aviation.
In her spare time, Silvia enjoys travel, reading and time spent with family and friends.
As project coordinator for the Office of Continuing Education, Stephanie creates course shells for the ABA program’s postcertification continuing education courses, reviews course videos and helps out with creating versions of the Registered Behavior Technician courses. A Florida native, Stephanie earned her B.S. in Elementary Education with endorsements in reading and ESOL from Indian River State College. Before joining the Continuing Education team, she was a teacher at a charter school. When she’s not at work, Stephanie likes spending time with her husband and visiting Disney World.
Stephanie works part-time as a registration assistant while pursuing her master’s degree in industrial/organizational psychology. From Miami, she studied at Miami-Dade College and then Florida International University, where she earned her B.A. in Psychology, along with a Chinese Language Studies certificate. Among her responsibilities as registration assistant are answering phone calls and email messages from students and prospective students, translating email from Chinese to English and drafting correspondence with students in the ABA China program. Before joining the staff of CE, she was a private tutor for students ranging from elementary to high school age and volunteered as a research assistant at a legal psychology lab. Stephanie enjoys learning Mandarin and traveling, something she does whenever she has the opportunity.
Xori works as a registration assistant in the Office of Continuing Education, assisting students and acting as back-up for the RBT student coordinator. Born in Jamaica, she grew up in both the U.S. and Jamaica and studied aerospace engineering at Florida Tech. Before joining the staff of Florida Tech, Xori held a number of positions, including health insurance agent, dance fitness instructor and floor supervisor in a call center. When she’s not working, she enjoys dancing and cooking for her friends and hopes to open her own restaurant one day. Often asked what her name means, she explains, “It was created on a journey home by my father and he wanted a strong name. That was when he came up with Xori, meaning strong woman,” a name she strives to live up to every day.