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Content Management Teams

All websites must have an individual identified as the Content Manager. Other roles are optional and may be assigned by the Content Manager based on the needs of the department.

Smaller teams or those otherwise unable to maintain their own website content are welcome to request updates as needed through Service Requests. Requests, however, will take longer to complete and project timelines will vary depending on current workload and resources.

University Administors

University Administrators (VP, C-level, Dean, etc.) assign the role of Content Manager for each department/website that falls under their supervision. In cases where a Content Manager also serves as the supervisor of another department(s) the Administrator will be asked to determine who should assign roles for the subordinate department(s). 

Unless they choose to assign themselves as Content Manager, Administrators will not typically be contacted by Web Services regarding general website operations. Only in cases of conflict that cannot be resolved between Web Services and the Content Manager will the Administrator be contacted. 

In the absence of a designated Content Manager or backup, website oversight will move UP the organization to the next most appropriate director, department head, dean or vice president, until a new Content Manager is assigned.

Content Manager

The Content Manager serves as the main liaison between Web Services and their department and provides strategic direction for content and editors in their area. The Content Manager determines additional web contacts for their area and is responsible for ensuring content for their area complies with university policies and standards. The Content Manager is not an editor by default but they may take on an editor role if desired.

  • Full-time staff member or faculty, assigned by the administrator overseeing the department
  • Assigns Primary Editor and other roles for their area
  • Provides strategic direction and oversight for content in their area 
  • Submits requests to web services for support as needed
  • Ensures all web contacts complete and remain up to date with required training
  • Submits and/or approves requests to web services to update web contacts/roles for their area
  • Shares ideas, requests, problems and concerns with the Web Services team
  • When necessary, works with web services to resolve conflicts between university policy/standards and department needs

Primary Editor 

  • Full-time staff or faculty, assigned by Content Manager
  • Completes and remains up to date on required training 
  • Edits/updates content for their area at the direction of, or in collaboration with, the Content Manager.  
  • Ensures content is in accordance with university web policies and standards (SACS, accessibility, branding, digital privacy, etc.)
  • Submits requests to web services for support as needed 
  • Conducts regular reviews of site content to remove/refresh outdated content.  
  • Shares ideas, requests, problems and concerns with the Web Services team  

Secondary Editor (Optional) 

  • Same role and responsibilities as Primary Editor
  • Takes the place of primary editor in their absence 

Backup Content Manager (Optional)

In the absence of a designated Content Manager or backup, website oversight will move UP the organization to the next most appropriate director, department head, dean or vice president, until a new content manager is assigned.

  • Highly encouraged for larger departments & academic units
  • Full-time staff or faculty, assigned by Content Manager
  • Completes and remains up to date on required training 
  • When the content manager is unavailable the backup content manager would assume their responsibilities

Additional Editors 

  • Due to the complexity of using the content management system (CMS) and increased focus on compliance and training, editors are limited to one primary and one secondary editor. The Content Manager may assume an additional editor role themselves, if desired
  • Additional editors can be added where there is a need and will be evaluated by Web Services on a case-by-case basis 
  • Students may be granted an editor role in certain situations but will not be granted the ability to approve content on their own. Content created by students must be approved by an editor before it will be published 
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